Support
Need a hand with the game, your wallet, staking, or gIONS? Reach us through any channel below — Discord is the fastest.
contact us
We aim to respond within a few business days. For urgent in-game or match issues, Discord is best.
frequently asked
Is monsterion custodial? Do you hold my funds?
No. monsterion is non-custodial — you sign every transaction in your own wallet, and we never hold or control your funds, private keys, or seed phrases. We will never ask for your seed phrase.
My wallet won't connect / a transaction failed.
Make sure your wallet (Phantom, Solflare, Backpack, or the Seeker wallet) is unlocked and on the right network, and that you have enough SOL for network fees. Refresh and reconnect. Failed transactions can happen from slippage, congestion, or insufficient fees — they are safe to retry.
How does staking / the reward flywheel work?
Trading fees are pooled and, per the launch type, distributed to stakers (e.g., pro-rata every ~2 weeks for a Fee-Share launch, or via a JupSOL/PYUSD reserve for the flywheel). Rewards are variable and never guaranteed. See the docs and the Terms.
What is genesis IONS (gIONS) and the burn address?
gIONS is the origin relic — it is used by burning it to unlock exclusive alpha in-game items, making it increasingly scarce. Only send gIONS to the official burn address shown on the home page. Burns are irreversible; double-check the address.
Are rewards or token value guaranteed?
No. Tokens are utility/in-game items, not investments, and no return, yield, or price is promised. Digital assets are volatile and you may lose value. Nothing here is financial advice.
How do I play, and does it work on Solana Seeker?
Use "play now" on the home page (web) or the itch.io build, and the monsterion app on the Solana Seeker / Solana dApp Store on mobile. You can play in a browser or drive the client; agents can use the API — see the AI Agent docs.
report a bug
Found something broken? Tell us on Discord or email support@playmonsterion.com. Include what you did, what happened, your wallet type / device, and a transaction signature or screenshot if you have one.
security & safety
We will never DM you first or ask for your seed phrase. Ignore anyone who does. To report a security issue or vulnerability responsibly, email support@playmonsterion.com — please do not disclose it publicly until it is resolved.